Frequently Asked Questions


A quick reference page of common questions sent to us by members and website visitors.


Here to help

If you don’t see your question addressed here, you can also check our Help Center for more information. If you still don’t find the answer, feel free to contact us anytime. 

We've Got Answers

It is always our goal to provide you with the information you need to make the best decision for you when it comes to our programs and services. Each program page has specific information tailored to that program, you can learn more about them all by going to our CPTSD Resources page for an overview. We also know that you may have general questions, many of which we’ve received previously, so this FAQ page should help get you some answers. If you don’t find what you’re looking for here, you can Contact Us anytime, we’re always happy to help.

Do you provide therapy or counseling?

CPTSD Foundation provides a tertiary means of support; adjunctive care. We do not provide counseling or therapy.Our industry-leading ancillary products and services are intended to supplement individual therapy. Each of our members should be engaged in individual therapy and medically stable. Nothing on this website or any associated CPTSD Foundation websites, is a replacement for or supersedes the direction of your medical or mental health provider, nor is anything on this or any associated CPTSD Foundation website a diagnosis, treatment plan, advice, or care for any medical or mental health illness, condition, or disease.

What is CPTSD?

Also referred to by C-PTSD, Complex Trauma, and Complex Post-Traumatic Stress Disorder. We’ve put together a handy reference page that includes not only a well defined response to “What is CPTSD” but also a series of blog posts that further expand on complex trauma.


Do you offer discounts or free trials?

To help protect the privacy of our members, we cannot allow free trials of our programs. However we’ve created a free resource called, Learn More. This program allows you to watch and listen to examples of many of our programs. These samples are previously recorded versions of the live calls or classes for each, and give you an idea of how they work.

Do you have Free programs?

Yes! We do offer some programs and resources which are completely free. You can find a list of available programs on our CPTSD Resources page.

How do I join programs with live calls?

Many of our programs have a live call component, in addition to private groups online. You can join the live calls for your program by clicking on the links inside our online community which you will have access to upon completion of your registration.

Additionally, some programs are held exclusively on our Circle platform for both live program calls and interactive online groups. When you register, you’ll do so directly on Circle. Once your registration is complete you’ll be able to login with the credentials you set up during the process. You can then access your program via the Circle apps or on your computer. 

What if I miss a call for my program?

Not to worry, we record live calls of most of our programs and load them up in your exclusive members area or inside our safe online community so you can watch and listen to them anytime, on your own schedule. There is also no requirement to join every call for our programs, you can join and participate as little or as much as you like.

*Live calls are not recorded for the Pride Support program.

What if I'm not comfortable speaking or interacting on a group call?

No problem at all, you are never required to share using your voice or type in the chat box. You can participate as you feel safe in doing so, and as little or as much as you like. It’s your unique experience. 

I'm concerned about my privacy.

We take your privacy very seriously. We do not sell or share your information to outside parties except as outlined in our Privacy Policy, in which case emails may be shared between affiliates or partners of CPTSD Foundation only, and where applicable programs and resources are made available.

When you register for a program, you are welcome to use an alias name, or your first name and last initial. This applies to Zoom calls, live calls on our Circle platform, and our private groups online. Information on calls and in private online groups is not shared with any outside party.

If you register for a program that has a paid membership, those transactions are secure and encrypted through PayPal or Stripe.

When are your live calls held?

Each program has its own schedule of when the live call portion of that program is held. You can learn more on our CPTSD Resources page about each one. Some programs meet every day, others once a week, and some are online only with no live calls.

You can also check our Calendar to see what topics are covered and when calls are held.

How can I volunteer with CPTSD Foundation?

We love our volunteers! Each and every one plays an important role in helping us reach survivors and practitioners. We routinely have volunteer opportunties available, and welcome all who wish to apply. Visit our Join Our Team page for more info. 

How can I get a CPTSD Awareness wristband?

We have several styles and sizes available for purchase. When you purchase a wristband, we include an additional one for you to give to someone else, along with a hand written Thank You, from us to you! You can order yours anytime!

Why do you charge for your programs?

While we would love to offer all of our programs for Free, unfortunately we do have operating expenses and program platform fees to pay, just like any other organization. We strive to keep our paid programs as affordable as possible, and with as much value packed in as we can. We have bundle options available as well as Free programs and resources.

Do you offer refunds?

Unfortunately, our programs do not offer refunds. You may cancel your membership to any program at any time, for any reason. For monthly or other recurring memberships, you’ll retain access to that program after you cancel, until the end of your membership cycle. See our cancellation and refund policy, which is linked on this website, on registration forms for each program, and on the checkout page for each program.

Do you offer Trauma-Recovery Coaching?

Yes! We have trauma-informed coaches available for you to work with through our Progress and Transition Coaching program. These coaches are all experienced in working with trauma survivors and are trained in a variety of areas applicable to healing, personal, professional, and relational life. Learn more on our coaching page and schedule your Free Discovery Call!