CPTSD Foundation Cancel & Refund Policy

The following applies to all products and programs offered through CPTSD Foundation

 

We are so thankful for each and every person who purchases a course or a membership to one of our programs. We understand it’s an important decision to invest in yourself and your healing, and we strive to make our programs and courses as affordable as possible and include the most value in each and every one.

We also understand that at times, a refund may need to be issued. The following outlines our policy on issuing refunds to our programs and courses.

Daily Recovery Support and Healing Book Club: Refunds are available if requested by the member who made the purchase and if the request is made within the first 15 days of purchasing the membership to either the Daily Recovery Support Calls or Healing Book Club. There are no refunds after the first 15 days of purchase.

You may cancel your membership at any time, for any reason via one of the following methods:

When you cancel your membership to the Daily Recovery Support Calls or Healing Book Club, your membership status will remain intact for the remainder of that current month’s billing cycle (unless you notify us to cancel before the end of the current billing cycle). At the end of that cycle, access to the member’s area will end automatically. Your ability to join the  Daily Recovery Support Calls and/or Healing Book Club each day or each week will remain intact until the end of the calendar month. Member’s area access runs for consecutive 30-day cycles from the day you purchase the Daily Recovery Support Calls or the Healing Book Club.  Access to join the daily Recovery Support Calls or the Healing Book Club, live as they happen, runs on a consecutive calendar month. 

When you cancel, all future billing for membership fees will end immediately.

If you are removed from the Daily Recovery Support Calls or the Healing Book Club, due to not adhering to the rules and guidelines, no refunds will be issued. Links to the rules and guidelines are part of the registration process and available on the website and in the member’s area.

Daily Encouraging Texts: You may cancel your access at any time for any reason. Refunds are available if requested by the purchaser of the program and if the request is made within the first 15 days of purchase. No refunds will be issued after the first 15 days of purchase.

When you cancel, you will stop receiving texts at the end of the current billing cycle (unless you notify us to cancel your texts sooner), which runs for consecutive months based on the start date.

Your mobile number will be deleted from our program.

You may cancel your access to the texting program at any time, for any reason via one of the following methods:

Any and All Online Courses, Video Series, Audio Series, or Downloadable Resources not otherwise specified on this policy: You may cancel your access to any online course, video series, audio series, or downloadable resource at any time, for any reason. Refunds are available if requested by the purchaser of the course, series, or resource and if the request is made within the first 72 hours of purchase. No refunds will be issued after the first 72 hours of purchase.

If a refund is requested and confirmed, all access to the course, series, or resource will be immediately canceled. Refunds will be issued within 5 business days of the refund request.

You may cancel your access to the course, series, or resource at any time, for any reason via one of the following methods:

  • Via your members’ area account.
  • Cancel directly through your PayPal Account (if applicable; some products in these categories have a monthly membership option, others are a one-time payment).
  • Contact us to cancel your membership for you.

 

All refunds will be processed and completed via the PayPal account or Credit Card used for purchase. 

If you have any questions about the refund policy, please contact us by using our contact form on this site.

Last Updated November 3rd, 2019.

 

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