CPTSD Foundation Cancel & Refund Policy

The following applies to all products, programs, courses, and any other content offered through CPTSD Foundation

 

References to CPTSD Foundation and The Foundation for Post-Traumatic Healing and Complex Trauma Research are one and the same.

We are so thankful for each and every person who purchases a course or a membership to one of our programs, or engages in any of the free content we offer. We understand it’s an important decision to invest in yourself and your healing, and we strive to make our programs and courses as affordable as possible and include the most value in each and every one.

We also understand that everyone is at different points in their healing journey and may desire to cancel their membership or otherwise no longer use our services.

The following outlines our cancellation policy and refund policy.

Nothing on this website is a substitute for or a replacement for professional medical or mental health care. CPTSD Foundation is not a primary care provider. All program participants must be medically stable in order to participate, and do so of their own free will. In addition, by participating in any program or resource, you are releasing CPTSD Foundation from any and all liability of any type, for any reason as outlined both on this page, in the Full Site Disclaimer, and/or as outlined on program registration forms.

Daily Recovery Support, Daily Recovery Replay, Healing Book Club, Mindfulness, Prayer, and Meditation Circle, Weekly Creative Group, Trauma-Informed Yoga, Trauma-Informed Meditation, Walking in Freedom, UK Recovery Support: Due to the digital nature of these programs, there are no refunds available after the purchase has been completed.

You may cancel your membership at any time, for any reason, via one of the following methods:

  • Via your members’ area account.
  • Cancel directly through your PayPal Account.
  • Cancel directly through Stripe (for credit cards).
  • Contact us to cancel your membership for you.

When you cancel your membership to any of these programs, your membership status will remain intact for the remainder of your current billing cycle (monthly, 6-month, or annual) unless you notify us to cancel before the end of your current billing cycle. At the end of your membership billing cycle, access to the member’s area for each program will end automatically. Your ability to join any available live calls for these programs will remain intact until the end of the current calendar month for monthly programs, or until the end of the calendar month that coincides with your billing cycle for 6-month or annual memberships. Member’s area access runs for consecutive 30-day cycles from the day you purchase access to a program that has this option. Access to join live calls that are available for any program, runs on a consecutive calendar month.

When you cancel, all future billing for membership fees will end. If for any reason you are billed after canceling, you may contact us to investigate the issue and resolve it as quickly as possible and issue a refund if cancellation can be verified and additional charges after the cancellation request were processed.

If you are removed from any of these programs due to not adhering to the rules and guidelines, no refunds will be issued. Links to the rules and guidelines are part of the registration process and linked on the program information page on our website.

Daily Encouraging Texts: You may cancel your access at any time for any reason. Due to the digital nature of this program, there are no refunds available.

When you cancel, you will stop receiving texts at the end of the current billing cycle (unless you notify us to cancel your texts sooner), which runs for consecutive months based on the start date. In order to stop receiving the daily texts, you will need to reply “stop” to any text from CPTSD Foundation, and also cancel the billing portion via one of the options listed below.

You may cancel your access to the texting program at any time, for any reason via one of the following methods:

  • Via your members’ area account.
  • Cancel directly through your PayPal Account.
  • Cancel directly through Stripe (for credit cards).
  • Contact us to cancel your membership for you.

Virtual Summits and Virtual Workshops: When you purchase access, either lifetime access or limited access, to any virtual summit or virtual workshop, there are no refunds available of any kind. This is due to the digital nature of the product. When you purchase access, either lifetime access or limited access, you will receive an email with information on how to access the content or be made aware at checkout, before you complete your purchase, when the access will be available. These workshops are typically a one time fee to purchase access to the content, unless otherwise specified, which means for as long as your account is on file in the members area you will retain access to the content for as long as it’s available.

CPTSD Community Safe Group: You may cancel your membership to this group at any time, for any reason. There are no refunds available for the program after you’ve secured your purchase. Once you cancel your membership, no further billing will take place and you’ll have access to the group for the remainder of the billing cycle.

To cancel your membership, you may contact us for assistance or cancel via your profile and account information when logged into your account on the Circle platform.

Any and All Online Courses, Programs, Video Series, Audio Series, and/or Downloadable Resources not otherwise specified on this policy: You may cancel your access to any online course, video series, audio series, program, and/or downloadable resource at any time, for any reason. Refunds are not available due to the digital nature of these programs and resources.

You may cancel your access to the course, series, or resource at any time, for any reason via one of the following methods:

  • Via your members’ area account.
  • Cancel directly through your PayPal Account (if applicable; some products in these categories have a monthly membership option, others are a one-time payment).
  • Cancel directly through Stripe (for credit cards).
  • Contact us to cancel your membership for you.

Additional Information:

There are no partial or full refunds available due to not receiving emails containing information about the program or course you have purchased. It is your responsibility to contact CPTSD Foundation if you do not receive login information, Zoom call information, or any other necessary correspondence to fully participate in the program or call you have purchased. CPTSD Foundation will email you at either the contact email address you used on your registration form and/or the email address you have on file in your member’s area, with all necessary information needed to join the call or utilize the program you have purchased. CPTSD Foundation is not responsible for lost or not received emails or those that may get caught in spam or bulk folders. In some cases, the login information may change from month to month, in which case you will need to ensure you have checked all emails addresses used in correspondence with CPTSD Foundation, to verify you have received the information required to participate. If you do not, it is your responsibility to contact CPTSD Foundation and request the information be re-sent.

 

Any eligible refunds will be processed and completed via the PayPal account or Credit Card used for purchase. This applies to cases where cancellation was verified and billing occurred after the confirmed cancellation request via the member’s area, email to CPTSD Foundation, or other confirmed correspondence.

If you have any questions about the refund policy, please contact us by using our contact form on this site.

Last Updated July 1, 2022 – Add verbiage to include newly released program – UK Recovery Support

 

Previously Updated May 13, 2022 – Add verbiage to include newly released programs, Trauma-Informed Yoga, Trauma-Informed Meditation, Walking Freedom.

Previously Updated March 31, 2022. *Added verbiage to include CPTSD Community Safe Group.

Previously Updated February 22, 2022. *Added verbiage to include Weekly Creative Group, reference to The Foundation for Post-Traumatic Healing and Complex Trauma Research, and general refund policy updates.

Previously Updated April 28, 2021. *Amended refund policy.

Previously Updated, August 13, 2020. *Added verbiage to reference refund policy for virtual summit content.

Previously Updated August 5, 2020. *Added verbiage to include, No Partial Refunds Available, and added option to cancel account via Stripe.

Previously Updated December 31, 2019. *Added in new program Mindfulness, Prayer, and Meditation Circle

 

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