CPTSD Foundation Cancel & Refund Policy

The following applies to all products, programs, courses, and any other content offered through CPTSD Foundation

 

We are so thankful for each and every person who purchases a course or a membership to one of our programs. We understand it’s an important decision to invest in yourself and your healing, and we strive to make our programs and courses as affordable as possible and include the most value in each and every one.

We also understand that at times, a refund may need to be issued. The following outlines our policy on issuing refunds to our programs and courses.

Daily Recovery Support, Daily Recovery Replay, Healing Book Club, and Mindfulness, Prayer, and Meditation Circle: Refunds are available if requested by the member who made the purchase and if the request is made within the first 15 days of purchasing the membership to the Daily Recovery Support Calls, Daily Recovery Replay,  Healing Book Club, and/or Mindfulness, Prayer, and Meditation Circle. There are no refunds after the first 15 days of purchase. There are also no partial refunds available.

You may cancel your membership at any time, for any reason, via one of the following methods:

When you cancel your membership to the Daily Recovery Support Calls, Daily Recovery Replay, Healing Book Club, or Mindfulness, Prayer, and Meditation Circle, your membership status will remain intact for the remainder of that current month’s billing cycle (unless you notify us to cancel before the end of the current billing cycle). At the end of that cycle, access to the member’s area will end automatically. Your ability to join the Daily Recovery Support Calls, Healing Book Club, or Mindfulness, Prayer, and Meditation Circle each day or each week will remain intact until the end of the calendar month. Member’s area access runs for consecutive 30-day cycles from the day you purchase the Daily Recovery Support Calls, Daily Recovery Replay, Healing Book Club, or Mindfulness, Prayer, and Meditation Circle.  Access to join the daily Recovery Support Calls or the Healing Book Club, live as they happen, runs on a consecutive calendar month. 

When you cancel, all future billing for membership fees will end. If for any reason you are billed after cancelling, you may contact us to investigate the issue and resolve it as quickly as possible.

If you are removed from the Daily Recovery Support Calls, Daily Recovery Replay, Healing Book Club, or Mindfulness, Prayer, and Meditation Circle, due to not adhering to the rules and guidelines, no refunds will be issued. Links to the rules and guidelines are part of the registration process and available on the website and in the member’s area.

Daily Encouraging Texts: You may cancel your access at any time for any reason. Refunds are available if requested by the purchaser of the program and if the request is made within the first 15 days of purchase. No refunds will be issued after the first 15 days of purchase. There are no partial refunds available.

When you cancel, you will stop receiving texts at the end of the current billing cycle (unless you notify us to cancel your texts sooner), which runs for consecutive months based on the start date. In order to stop receiving the daily texts, you will need to reply “stop” to any text from CPTSD Foundation, and also cancel the billing portion via one of the options listed below.

Your mobile number will be deleted from our program.

You may cancel your access to the texting program at any time, for any reason via one of the following methods:

Virtual Summits: When you purchase access, either lifetime access or limited access in any other capacity, to any virtual summit, there are no refunds available of any kind. This is due to the digital nature of the product. When you purchase access, either lifetime access or limited access in any other capacity, you will receive an email with information on how to access the content or be made aware at checkout, before you complete your purchase, when the access will be available.

Any and All Online Courses, Video Series, Audio Series, and/or Downloadable Resources not otherwise specified on this policy: You may cancel your access to any online course, video series, audio series, and/or downloadable resource at any time, for any reason. Refunds are available if requested by the purchaser of the course, series, or resource and if the request is made within the first 72 hours of purchase. No refunds will be issued after the first 72 hours of purchase.

If a refund is requested and confirmed, all access to the course, series, or resource will be immediately canceled. Refunds will be issued within 5 business days of the refund request.

You may cancel your access to the course, series, or resource at any time, for any reason via one of the following methods:

  • Via your members’ area account.
  • Cancel directly through your PayPal Account (if applicable; some products in these categories have a monthly membership option, others are a one-time payment).
  • Cancel directly through Stripe.
  • Contact us to cancel your membership for you.

There are no partial refunds available due to not receiving emails containing information about the program or course you have purchased. It is your responsibility to contact CPTSD Foundation if you do not receive login in formation, Zoom call information, or any other necessary correspondence to fully participate in the program or call you have purchased. CPTSD Foundation will email you at either the contact email address you used on your registration form and/or the email address used in any other correspondence, with all necessary information needed to join the call or utilize the program you have purchased. CPTSD Foundation is not responsible for lost or not received emails or those that may get caught in spam or bulk folders. In some cases, the login information may change from month to month, in which case you will need to ensure you have checked all emails addresses used in correspondence with CPTSD Foundation, to verify you have received the information required to participate. If you do not, its your responsibility to contact CPTSD Foundation and request the information be re-sent.

 

All refunds will be processed and completed via the PayPal account or Credit Card used for purchase. 

If you have any questions about the refund policy, please contact us by using our contact form on this site.

 Last Update, August 13, 2020 *Added verbiage to reference refund policy for virtual summit content. 

Previously Updated August 5, 2020 *Added verbiage to include, No Partial Refunds Available, and added option to cancel account via Stripe.

Previously Updated December 31, 2019 *Added in new program Mindfulness, Prayer, and Meditation Circle

 

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