References to CPTSD Foundation and The Foundation for Post-Traumatic Healing and Complex Trauma Research are one and the same.

We are so thankful for every person who purchases a course or a membership to one of our programs or engages in any of the free content we offer. We understand it’s an important decision to invest in yourself and your healing, and we strive to make our programs and courses as affordable as possible and include the most value in each one.

We also understand that everyone is at different points in their healing journey and may desire to cancel their membership or otherwise no longer use our services.

The following outlines our cancellation policy and refund policy.

Nothing on this website is a substitute for or a replacement for professional medical or mental health care. CPTSD Foundation is not a primary care provider. All program participants must be medically stable in order to participate and do so of their own free will. In addition, by participating in any program or resource, you are releasing CPTSD Foundation from any and all liability of any type, for any reason as outlined on this page, the Terms of Service, the Privacy Policy and Full Site Disclaimer, and/or as outlined on program registration forms.

Cancellation Policy:

You may cancel your membership and/or account at any time, for any reason, via one of the following methods for any of our programs, resources, online summits, online workshops, or any paid content provided by CPTSD Foundation:

• Directly through your PayPal Account.
• Directly through our payment processor for credit cards, Stripe.
• Contact us to cancel your membership for you.
• Via the Members Area for those Registered on https://members.cptsdfoundation.org
• Via the Members profile section for those registered with programs at https://cptsdfoundation.circle.so/

When you cancel, all future billing for membership fees will cease. If for any reason you are billed after cancelling, you may contact us to investigate the issue, and if applicable, issue a refund of the most recent payment only if cancellation can be verified and additional charges after the cancellation request were processed.

If you are removed from any of program due to not adhering to the rules and guidelines, no refunds will be issued. Links to the rules and guidelines are part of the registration process and linked on the program information page on our website.

Refund Policy:

Due to the digital nature of our programs and services, there are no refunds available after the purchase has been completed.

The only exception to our Refund Policy occurs if the following conditions are met:

• Cases where cancellation was verified and billing occurred after the confirmed cancellation request via the member’s area, members profile, email to CPTSD Foundation, or other confirmed correspondence.
• Cases where a member upgrades to a higher paid membership that includes access to the current level of membership they previously had. In which case, a refund may be offered for the most recent payment only of the current level of membership before the upgrade only.

• Any eligible refunds will be processed and completed via the PayPal account or Credit Card used for purchase.

The following outlines additional specific cancellation and/or refund guidelines for the referenced programs:

Daily Recovery Support, Daily Recovery Replay, Healing Book Club, Mindfulness Prayer and Meditation Circle, Weekly Creative Group, Trauma-Informed Yoga, Trauma-Informed Meditation, Trauma-Informed Partner Support, Trauma Recovery Coach Training and Case Consultation, Pride Support Program:

When you cancel your membership to any of these programs, your membership status will remain intact for the remainder of your current billing cycle (monthly, 6-month, or annual) unless you notify us to cancel before the end of your current billing cycle. At the end of your membership billing cycle, access to the member’s area for each program will end automatically. Your ability to join any available live calls for these programs will remain intact until the end of the current calendar month for monthly programs, or until the end of the calendar month that coincides with your billing cycle for 6-month or annual memberships. Member’s area access runs for consecutive 30-day cycles from the day you purchase access to a program that has this option. Access to join live calls that are available for any program, runs on a consecutive calendar month.

Daily Encouraging Texts:

When you cancel, you will stop receiving texts at the end of the current billing cycle which runs for consecutive months based on the start date, unless you notify us to cancel your texts sooner).

In order to stop receiving the daily texts, you will need to reply “stop” to any text from CPTSD Foundation, and also cancel the billing portion via one of the options listed below.

Virtual Summits and Virtual Workshops: When you purchase either lifetime access or limited access to Virtual Summits and/or Virtual Workshops, you will receive an email with information on how to access the content and/or be made aware at checkout, before you complete your purchase, when the access will be available. These workshops are typically a one-time fee to purchase access to the content, unless otherwise specified, which means for as long as your account is on file in the members area you will retain access to the content for as long as it’s available. If you wish to cancel your access to this type of content, you will need to contact us directly to advise of your desire to cancel. We will then remove your access to the programs with the understanding there are no refunds available, and access will not be reinstated even though previous payment has been completed.

Additional Information:

There are no refunds available, partial or full, due to not receiving emails containing information about the program or course you have purchased. It is your responsibility to contact CPTSD Foundation if you do not receive login information, Zoom call information, or any other necessary correspondence to fully participate in the program you have purchased.

CPTSD Foundation will email you at either the contact email address you used on your registration form and/or the email address you have on file in your member’s area, with all necessary information needed to join the call or utilize the program you have purchased. CPTSD Foundation is not responsible for lost or not received emails or those that may get caught in spam or bulk folders. In some cases, the login information may change from month to month, in which case you will need to ensure you have checked all emails addresses used in correspondence with CPTSD Foundation, to verify you have received the information required to participate. If you do not, it is your responsibility to contact CPTSD Foundation and request the information be re-sent.

If you have any questions about the refund policy, please contact us.

• Last Updated July 12, 2023 – Updated formatting of our Cancellation and Refund policy page. No policies have changed as of this most recent update.
• Previously Updated May 31, 2023 – Removed reference to UK Recovery Support (which was merged into Daily Recovery Support). Added verbiage to include Pride Support Program. Also added verbiage to reference additional refund option only when a member upgrades to a program with a higher membership cost plan.
• Previously Updated January 19, 2022 – Added verbiage to include Trauma-Informed Partner Support, Trauma Recovery Coach Training and Case Consultation. Removed reference to Walking in Freedom program, which is not available. Also added additional reference to Terms of Service.
• Previously Updated July 1, 2022 – Add verbiage to include newly released program – UK Recovery Support
• Previously Updated May 13, 2022 – Add verbiage to include newly released programs, Trauma-Informed Yoga, Trauma-Informed Meditation, Walking Freedom.
• Previously Updated March 31, 2022. *Added verbiage to include CPTSD Community Safe Group.
• Previously Updated February 22, 2022. *Added verbiage to include Weekly Creative Group, reference to The Foundation for Post-Traumatic Healing and Complex Trauma Research, and general refund policy updates.
• Previously Updated April 28, 2021. *Amended refund policy.
• Previously Updated, August 13, 2020. *Added verbiage to reference refund policy for virtual summit content.
• Previously Updated August 5, 2020. *Added verbiage to include, No Partial Refunds Available, and added option to cancel account via Stripe.
• Previously Updated December 31, 2019. *Added in new program Mindfulness, Prayer, and Meditation Circle