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Frontline Healing Support Team | CPTSDfoundation.org

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Frontline Healing Support

 

Position Information

Facilitate Healing Conversations That Change Lives

About This Role

As a Call Leader, you’ll facilitate our twice-daily peer support groups – the heart of CPTSD Foundation. These 45-minute calls provide the “daily support between therapy appointments” that makes the difference between surviving and healing.

Your Journey With Us

  • Begin with our comprehensive training program
  • Shadow experienced call leaders to learn our approach
  • Practice facilitation with mentor supervision
  • Gradually take on co-leading responsibilities
  • Graduate to independent call leadership when ready
  • Continue growing with ongoing support and education

What You’ll Do (After Training)

  • Lead trauma-informed peer support calls via Zoom – either on camera or off
  • Create safe, validating spaces where survivors feel seen and heard
  • Guide discussions using our structured yet flexible format
  • Model our core values: no invalidation, no judgment, no shame
  • Support members through daily challenges and celebrations
  • Maintain boundaries between peer support and clinical treatment

What We’re Looking For

  • Certified coach, licensed clinician, peer support counselor, OR mental health advocate willing to complete our training
  • Lived experience that gives you genuine empathy
  • Ability to hold space for others without taking on their trauma
  • Reliable internet and quiet space for leading calls
  • Emotional stability to support others
  • Commitment to complete training and serve for minimum 6 months

Comprehensive Training Includes

  • Trauma-informed facilitation techniques
  • Our unique call structure and methods
  • Crisis response protocols (when to refer out)
  • Group dynamics and safety management
  • Self-care and avoiding secondary trauma
  • Ongoing mentorship and support

Time Commitment

  • Training: flexible – we recommend a minimum of 2 hours per week for 4 weeks
  • After training: Lead a minimum of 1 call per week
  • Calls are 45 minutes plus 15 minutes prep/debrief
  • 6-month minimum commitment after training

Why This Role Is Sacred

You’ll be the voice that reminds someone they’re not alone. The presence that validates their struggle and healing journey. For many members, these calls are their daily anchor. This isn’t just volunteering – it’s holding sacred space for healing.

📚 Required Reading

We warmly invite you to take a moment to read our Mission, Vision & Values. Understanding the heart behind CPTSD Foundation helps ensure that every volunteer feels aligned, empowered, and connected to the deeper purpose of what we do.

Ready to Hold Space for Healing?

Note: All call leaders complete our training program and background check.

Create 24/7 Safe Spaces for Connection and Support

About This Role

Our Peer Support Chat serves a community who need connection outside of scheduled calls. As a Moderator, you’ll ensure these online spaces remain safe, supportive, and aligned with our values.

What You’ll Do

  • Monitor chat channels for safety and appropriate engagement
  • Gently redirect conversations that veer into triggering territory
  • Model supportive, validating communication
  • Respond to member concerns with compassion
  • Administer community guidelines with kindness
  • Recognize when someone needs crisis resources

What We’re Looking For

  • Understanding of trauma triggers and boundaries
  • Ability to remain calm in challenging situations
  • Written communication skills that convey warmth and authenticity
  • Availability for consistent schedule slots if possible
  • Capacity to hold space with compassion, while honoring your own emotional boundaries

The Unique Challenge

  • Balancing freedom of expression with community safety
  • Supporting without trying to fix or give advice
  • Maintaining boundaries while showing genuine care

Training & Support

  • Comprehensive moderation guidelines
  • Shadow experienced moderators
  • Regular team meetings for support
  • Clear escalation protocols

Time Commitment

  • Flexible
  • 6-month minimum commitment

Why This Matters

At 3 AM, when someone is spiraling, you might be their only point of connection. Your presence says “you’re not alone” when isolation feels overwhelming.

📚 Required Reading

We warmly invite you to take a moment to read our Mission, Vision & Values. Understanding the heart behind CPTSD Foundation helps ensure that every volunteer feels aligned, empowered, and connected to the deeper purpose of what we do.

Lead Focused Healing Experiences

About This Role

Design and facilitate specialized workshops that dive deep into specific aspects of complex trauma recovery. These focused sessions complement our daily support with intensive learning and practice.

Workshop Topics You Might Develop

  • Boundaries After Trauma
  • Somatic Practices for Regulation
  • Navigating Trauma Anniversaries
  • Building Secure Relationships
  • Inner Child Work
  • Managing Emotional Flashbacks
  • Post-Traumatic Growth
  • Creating Safety in Daily Life

What You’ll Do

  • Design trauma-informed workshop curricula
  • Facilitate virtual workshops
  • Create supporting materials and resources
  • Adapt based on participant needs
  • Maintain safety while going deeper
  • Offer workshops monthly or bi-monthly

What We’re Looking For

  • Expertise in specific trauma recovery areas
  • Experience facilitating groups
  • Ability to create structured yet flexible content
  • Understanding of trauma-informed teaching
  • Creativity in engagement techniques
  • Certification or training in your specialty area

The Balance

  • Deep enough to create breakthrough moments
  • Safe enough to prevent retraumatization
  • Practical enough for real-life application
  • Flexible enough for diverse experiences

Support You’ll Receive

  • Collaboration with program leadership
  • Feedback from participants
  • Resources for workshop development
  • Technical support for virtual delivery

Time Commitment

  • A minimum of 1 workshop per month
  • 3-5 hours prep per workshop
  • Ongoing curriculum refinement

Why This Matters

Sometimes survivors need focused attention on specific struggles. Your workshops provide intensive support for particular aspects of healing.

📚 Required Reading

We warmly invite you to take a moment to read our Mission, Vision & Values. Understanding the heart behind CPTSD Foundation helps ensure that every volunteer feels aligned, empowered, and connected to the deeper purpose of what we do.

Facilitate Healing in Every Mother Tongue

About This Role

As we expand globally, we need Call Leaders who can facilitate Daily Recovery Support in languages beyond English. You’ll pioneer trauma-informed support in your language, making healing accessible to those who think, feel, and process in their native tongue.

Languages We’re Prioritizing

  • Spanish
  • French
  • Portuguese
  • Mandarin
  • Arabic
  • Others based on member need

What You’ll Do

  • Complete our standard call leader training
  • Help adapt our approach for cultural context
  • Lead calls in your language
  • Build community among speakers of your language
  • Provide feedback on cultural considerations
  • Help recruit other multilingual facilitators

Additional Responsibilities

  • Collaborate on translating call materials
  • Advise on cultural trauma expressions
  • Help create language-specific resources
  • Build bridges between language communities

What We’re Looking For

  • Fluency in English and at least one other language
  • All standard call leader qualifications
  • Cultural awareness and sensitivity
  • Understanding how trauma manifests across cultures
  • Ability to adapt Western approaches respectfully
  • Commitment to making healing globally accessible

The Unique Opportunity

You’ll be among the first to bring trauma-informed daily support to your language community, pioneering culturally-resonant healing.

Training & Support

  • Complete standard call leader training in English
  • Additional support for cultural adaptation
  • Connection with other multilingual leaders
  • Resources for program translation

Time Commitment

  • Training: flexible – we recommend a minimum of 2 hours per week for 4 weeks
  • After training: Lead a minimum of 1 call per week
  • Calls are 45 minutes plus 15 minutes prep/debrief
  • 6-month minimum commitment after training
  • Additional time for translation/adaptation work

The Sacred Work

Imagine someone finally being able to express their trauma in the language of their childhood. Your facilitation makes that possible.

📚 Required Reading

We warmly invite you to take a moment to read our Mission, Vision & Values. Understanding the heart behind CPTSD Foundation helps ensure that every volunteer feels aligned, empowered, and connected to the deeper purpose of what we do.

Ready to Learn More?

If you feel you have a skill set and passion to be part of our team, we would love to talk with you! Simply click that button below and you’ll be redirected to our initial interest form. Once submitted, we’ll review it and contact you via email to schedule a time to chat with one of our volunteer coordinators and discuss the current open volunteer opportunities and see which may be a great fit for you. 

Coming Soon
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CPTSD Foundation supports clients’ therapeutic work toward healing and trauma recovery. By participating in our programs, members acknowledge and agree to seek professional medical and mental health care and understand that our programs provide only trauma-informed peer support.

CPTSD Foundation is not a substitute for professional therapy, medical treatment, or crisis care. If you ever feel you are in crisis, please reach out to an online or local crisis resource, call emergency services, or contact your mental health or medical provider immediately. CPTSD Foundation does not provide emergency intervention, medical care, therapy, or crisis counseling.

CPTSD Foundation provides a tertiary means of support—adjunctive care designed to complement, not replace, professional treatment. Our industry-leading ancillary products and services are educational and supportive in nature and are intended to supplement individual therapy. Participation in CPTSD Foundation programs does not establish a therapist-client, doctor-patient, or any other professional healthcare relationship. Each of our members must be engaged in individual therapy and medically stable before participating in our programs.

Nothing on our website, in our programs, or in any associated CPTSD Foundation materials, including but not limited to worksheets, digital content, or live sessions, constitutes or should be construed as medical, psychological, or psychiatric advice. No content provided by CPTSD Foundation is a replacement for or supersedes the direction of your medical or mental health provider. Furthermore, nothing within our content or programs constitutes a diagnosis, treatment plan, medical recommendation, or specific therapeutic intervention.

Contact Us

Full Disclaimer and Privacy Policy

Terms of Service

Cancellation and Refund Policy

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